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TD Bank Credit Representative I (2/15, AM Shift) Remote in Asheville, North Carolina


Job Title:

Credit Representative I (2/15, AM Shift) Remote

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:


Department Overview:

2/15/22 Start Date -- This is Call Center environment and is open 7 days a week. Schedules below include Day Off 1 and Day Off 2.

Shift\t Day Off 1\t Day Off 2

8:00AM - 4:45PM\tMonday\t Tuesday

9:15AM - 6:00PM\tWednesday Thursday

9:15AM - 6:00PM\tTuesday Wednesday

9:30AM - 6:15PM\tThursday\t Friday

10:15AM - 7:00PM\tThursday\t Friday

10:15AM - 7:00PM\tTuesday\t Wednesday

10:15AM - 7:00PM\tWednesday Thursday

10:15AM - 7:00PM\tThursday\t Friday

10:15AM - 7:00PM\tMonday\t Tuesday

10:45AM - 7:30PM\tMonday\t Tuesday

10:45AM - 7:30PM\tWednesday Thursday

10:45AM - 7:30PM\tTuesday\t Wednesday

10:45AM - 7:30PM\tTuesday\t Wednesday

10:45AM - 7:30PM\tThursday\t Friday


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

• Must be eligible for employment under regulatory standards applicable to the position.

• Handles and decisions basic application processing

• Create new lines of credit and credit line increases

• Checks information to ensure data integrity by comparing findings to credit applications and system information

• Helps check and verify information in system vs. applications to ensure accuracy

• Orders, obtains, and utilizes credit reports and other applicable credit history information

• Assists with individual customer and small business applications credit decision process

• Communicates with customers as needed, obtaining information, explaining credit decisions and other related issues

• Reviews findings and results presented by underwriting system

• Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues as applicable

• Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed

• Authorizes finance and other charge givebacks when appropriate and within limits of authority

• Refers Customer disputes to research area



Job Description:

The US Credit Cards & Unsecured Lending (CCUL) Credit Representative I assists with TD credit card customer and small business applications credit decision process and servicing existing accounts.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


New Jersey, North Carolina, South Carolina


Asheville, Charlotte, Greenville, Mount Laurel


• High School Diploma or equivalent experience

• 0-2 Years of related experience

• Analytical ability and computer skills, to understand and use automated underwriting system

• Organized and detail-oriented

• Ability to work in a high-volume, deadline-driven environment

• Good communication skills, both verbal and written

• Limited credit authority as applicable

• Must be available to work a variable schedule which may include nights and weekends

Work Location:

Greenville Campus Building A - 200 Carolina Point Parkway, Mount Laurel - 12000 Horizon Way, Mt Laurel - 6000 Atrium Way, Remote Charlotte, Remote Mount Laurel

Business Line:


Job Category - Primary:

Call Center

Job Category(s):

Call Center

**Province/State (Primary):

New Jersey

ProvState 2:

North Carolina

ProvState 3:

South Carolina

City (Primary):

Mount Laurel

City(s) 2:

Asheville, Charlotte

City(s) 3:


Job Family:

TD Product Management

Time Type:

Full Time

Employment Type:


Hours/Availability Detail:

Call Center - Open 7 days a week

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