TD Bank Field Team Relationship Representative - Central Midwest Region in Columbus, Ohio
Auto req ID 167282BR
Job Title Field Team Relationship Representative - Central Midwest Region
Job Status Full Time
Country UNITED STATES
Province/ State Illinois
Location West Ohio St (H)
Business Line Cards and Merchant Solutions
Job Category - Primary Management | Consulting | Advisory
Management | Consulting | Advisory
Product Management & Development
Sales & Business Development
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
North American Credit Cards and Merchant Services (NACC&MS) organization was formed in Fall 2011 and brings together the credit cards and merchant services businesses in Canada and the US. TD’s credit card products are distributed through the retail distribution network in the U.S. and Canada; on a national basis in Canada leveraging direct response channels; and, through hundreds of partnership programs with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations. In addition, TD offers private label financing in the U.S. and Canada. With the acquisition of the MBNA portfolio in 2011, TD’s credit card business is now ranked among the largest in Canada and among the top 10 in North America based on loans outstanding. TD’s Merchant Services business provides merchants in Canada and the U.S. with a full range of payment processing services and solutions. TD provides merchant acquiring solutions to some of the largest retailers in Canada.
The RCS Field Team Agent is responsible for ensuring RCS credit card partner sales volume, penetration rate, revenue and application targets in
assigned territory are achieved. The RCS Field Team Agent provides consultation to partners to high light credit card features and benefits.
- Supports RCS private label, manufacture and dealer partners to achieve sales volume, penetration rate, revenue and application targets
in assigned territory
Effectively manages assigned territory to achieve designated metrics
At the direction of the RCS Account Relationship Managers (ARM's), conducts “hands on, show me” training at targeted stores
Provides consultative conversations highlighting credit card features and benefits that will resonate with specific store
ownership/management and sales associates
Conducts initial store location assessments regarding current results, opportunity, associated knowledge, competitors, etc.
Records daily activityand reports market inteleigence in Salesforce.com
Partners with ARM's to create customized store sales action plans to improve the location's overall results, and occasionally specific
Works closely with the TD Retail Card Services Field Team Manager, ARM Team, and management to drive results
Shares best practices with ARM team members
Demonstrates responsible, ethical and honest behavior in all roles and tasks. Is consistent and fair when dealing with others; keeps
Proactively identifies issues or trends and prepare recommendations, responds quickly and appropriately resolves issues
Completes assigned work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are
maintained. Cooperates with internal and external auditors, providing information and incorporating recommended changes as
- Ensures ongoing unit communications with sales, service, customer service, finance and management as well as other Company
Provides TDRCS Field Team Manager with regular updates on territory performance
Contributes to the team reporting. Works to help integrate new systems and upgrades into unit operations as needed.
Bachelor's Degree or equivalent experience
4+ Years of related experience
Thorough understanding of private label credit card industry operations practices and procedures, including regulatory guidelines
impacting day-to-day work
Knowledge of TDRCS products and finance offerings preferred
Knowledge of TDRCS client’s culture, specific processes and differentiators preferred
Knowledge of competitive credit card products, in situations where it is necessary (i.e, multiple credit providers at one location)
Sincere, hands-on, can do attitude to ensure Customer satisfaction
Excellent communication skills, both verbal and written
PC skills, with good knowledge of related technology systems
Extensive travel required
Ability to travel 80% of the time. Role will require 20% working remotely from home office and 80% travel to assigned region
Credit card industry experience preferred
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at email@example.com. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) Illinois
City (Primary) Chicago
ProvState 2 Indiana
City(s) 2 Indianapolis
ProvState 3 Iowa
City(s) 3 Urbandale
ProvState 4 Kansas
City(s) 4 Wichita
ProvState 5 Missouri
City(s) 5 St. Louis
ProvState 6 Nebraska
City(s) 6 Omaha
ProvState 7 Ohio
City(s) 7 Columbus
ProvState 8 Wisconsin
City(s) 8 Milwaukee