TD Bank Field Team Relationship Representative - South Region in Albuquerque, New Mexico

Auto req ID 167293BR

Job Title Field Team Relationship Representative - South Region

Job Status Full Time


Province/ State Arkansas



New Mexico






Baton Rouge


Fort Worth



Little Rock

New Orleans

Oklahoma City

San Antonio

Location TDS Houston

Business Line Cards and Merchant Solutions

Job Category - Primary Management | Consulting | Advisory

Job Category(s)

Management | Consulting | Advisory

Product Management & Development

Project Management

Sales & Business Development

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

Department Overview

North American Credit Cards and Merchant Services (NACC&MS) organization was formed in Fall 2011 and brings together the credit cards and merchant services businesses in Canada and the US. TD’s credit card products are distributed through the retail distribution network in the U.S. and Canada; on a national basis in Canada leveraging direct response channels; and, through hundreds of partnership programs with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations. In addition, TD offers private label financing in the U.S. and Canada. With the acquisition of the MBNA portfolio in 2011, TD’s credit card business is now ranked among the largest in Canada and among the top 10 in North America based on loans outstanding. TD’s Merchant Services business provides merchants in Canada and the U.S. with a full range of payment processing services and solutions. TD provides merchant acquiring solutions to some of the largest retailers in Canada.

Job Description

The RCS Field Team Agent is responsible for ensuring RCS credit card partner sales volume, penetration rate, revenue and application targets in

assigned territory are achieved. The RCS Field Team Agent provides consultation to partners to high light credit card features and benefits.

  • Supports RCS private label, manufacture and dealer partners to achieve sales volume, penetration rate, revenue and application targets

in assigned territory

  • Effectively manages assigned territory to achieve designated metrics

  • At the direction of the RCS Account Relationship Managers (ARM's), conducts “hands on, show me” training at targeted stores

  • Provides consultative conversations highlighting credit card features and benefits that will resonate with specific store

ownership/management and sales associates

  • Conducts initial store location assessments regarding current results, opportunity, associated knowledge, competitors, etc.

  • Records daily activityand reports market inteleigence in

  • Partners with ARM's to create customized store sales action plans to improve the location's overall results, and occasionally specific

associate performance

  • Works closely with the TD Retail Card Services Field Team Manager, ARM Team, and management to drive results

  • Shares best practices with ARM team members

  • Demonstrates responsible, ethical and honest behavior in all roles and tasks. Is consistent and fair when dealing with others; keeps


  • Proactively identifies issues or trends and prepare recommendations, responds quickly and appropriately resolves issues

  • Completes assigned work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are

maintained. Cooperates with internal and external auditors, providing information and incorporating recommended changes as


  • Ensures ongoing unit communications with sales, service, customer service, finance and management as well as other Company


  • Provides TDRCS Field Team Manager with regular updates on territory performance

  • Contributes to the team reporting. Works to help integrate new systems and upgrades into unit operations as needed.

Job Requirements

  • Bachelor's Degree or equivalent experience

  • 4+ Years of related experience

  • Thorough understanding of private label credit card industry operations practices and procedures, including regulatory guidelines

impacting day-to-day work

  • Knowledge of TDRCS products and finance offerings preferred

  • Knowledge of TDRCS client’s culture, specific processes and differentiators preferred

  • Knowledge of competitive credit card products, in situations where it is necessary (i.e, multiple credit providers at one location)

  • Sincere, hands-on, can do attitude to ensure Customer satisfaction

  • Excellent communication skills, both verbal and written

  • PC skills, with good knowledge of related technology systems

  • Extensive travel required


  • Ability to travel 80% of the time. Role will require 20% working remotely from home office and 80% travel to assigned region

  • Credit card industry experience preferred


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at Please include your full name, contact information and details about your request within the e-mail.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) Texas

City (Primary) Houston

ProvState 2 Oklahoma

City(s) 2 Oklahoma City

ProvState 3 New Mexico

City(s) 3 Albuquerque

ProvState 4 Mississippi

City(s) 4 Jackson

ProvState 5 Louisiana

City(s) 5 New Orleans

ProvState 6 Arkansas

City(s) 6 Little Rock